Contact Us
Piazzale Ferrara London, United Kingdom
[email protected]
(310) 100-2595
Have you checked our FAQs page? We've answered many common questions there.
If you still need assistance, please fill out the form below. We aim to respond within 24-48 hours, Monday to Friday.
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Frequently Asked Questions
Our custom jacket pricing is straightforward and transparent. For a custom leather jacket, the base price starts at $400 USD. If you prefer a custom fabric jacket, the base price begins at $300 USD.
Should you decide to customize a jacket that is already listed on our website, the listed price of that jacket will serve as the base price for your customizations.
To ensure the best quality products at competitive prices, we primarily focus on made-to-order items while keeping only our top-selling products in stock. This strategy not only helps reduce costs by eliminating the need for extensive warehousing but also supports environmental sustainability by minimizing waste through more efficient production processes.
Track Your Order Easily
Wondering about the status of your order? We’ve made tracking your order simple and convenient:
Online Tracking: Click here to visit our order tracking page and enter your details.
Customer Support: Prefer a personal touch? Email us your order details, and our dedicated customer support team will provide you with all the information you need.
Regular orders typically ship within 12 business days, though it can take up to 20 business days in some cases. Our prime products, however, are shipped within 10 business days from the order placement. We utilize express delivery services such as DHL, FedEx, TNT, and more, ensuring your items arrive promptly. Once shipped, your items are usually delivered within 3-5 business days.
For custom orders, please refer to our custom orders delivery section for specific delivery details.
No, there are absolutely no charges for requesting a custom order, obtaining a quotation, or discussing your design ideas with us. We encourage you to fill out the custom order form with confidence. You won't incur any fees for consultation, quotation, or even for having an illustration made for your custom jacket. Charges only apply once you decide to make a purchase of your custom order.
Absolutely! At Pro Custom Jacket, we can create any type of leather jacket to your exact specification or unique preferences. To get started, simply share any picture or design for reference and provide a detailed description of your desired jacket in our Custom Order Form. Whether it's the style, material, color, or specific features, let us know all the details, and we'll craft the perfect jacket just for you.
Absolutely Yes! At Pro Custom Jacket, our journey begins with the leather. Over the years, we have honed our expertise by sourcing leather from some of the finest tanneries worldwide. We pride ourselves on offering a diverse range of premium leathers, including Lambskin, Sheepskin, Goatskin, Buffalo-hide, and Cow-hide. With experience crafting jackets from over 200 distinct leather varieties, we provide a rich selection of types, patterns, colors, shades, and thicknesses. Rest assured, your custom jacket will be tailored to your exact specifications, reflecting both our craftsmanship and the quality of our materials.
We've streamlined the journey to ensure your custom leather jacket experience is as smooth as possible. Check out our detailed custom order flow for a clear picture of each step involved.
Explore the process here: Custom Order Flow
Feel free to reach out if you have any questions along the way!
Absolutely! While leather is our specialty, we also accommodate custom orders in a variety of other fabrics, including cotton, polyester, satin, wool, and more. If you have a specific fabric in mind, feel free to reach out, and we’ll work with you to create the perfect custom piece.
We completely understand your concerns about placing a custom order without seeing the final product. Your apprehensions regarding sizing, design, and quality are valid, and we want to address each of them comprehensively.
Sizing To ensure a perfect fit, our customer service team will guide you through the process of taking your body measurements. Please use our detailed sizing guide to provide accurate measurements. By following these guidelines, you can be confident that sizing issues are virtually eliminated.
Design & Quality Before we proceed with crafting your custom order, we will provide you with a digital illustration created by our talented design team. This will give you a clear view of how your final product will look. Additionally, once your jacket is completed, we will send you photos of the actual item for your review. This allows you to verify the design, material, and stitching before we dispatch your order, ensuring that everything meets your expectations.
We are committed to delivering a product that meets your vision and standards, and we believe these steps will help alleviate any concerns you might have.